Xfinity Mobile SCAM

Over a month ago I called what I thought was Xfinity, and later found out it was Xfinity Mobile.  I was calling to see if there was a way I could lower my monthly bill, for the 3 services I was receiving.  I have been a long time customer of Xfinity, and have not had any previous problems.

I told the representative exactly what I wanted, and she came back with a lower price that included a free IPad. I repeatedly stated that I didn't'[t want any other services added, and was not looking for Mobile services, and she confirmed there are no changes to your plan, and no additional charges.  All I had to pay was the taxes for the IPad.  I agreed, gave my credit card, and the IPad was sent.  Then I was emailed  about activating my mobile service and called Xfinity to see what was going on.  I was told I had to pay $66.99 a month for the IPad and service.  No one could help me., and I was passed from one person to another. ONe person telling me that the people in sales work on a commission basis and sometimes say improper things, another person telling me , they could cut my costs down.  Each time a different story but not resolving the problem -  FREE IPAD WITH MY SAME SERVICE, AT A LOWER MONTHLY COST. 

I then, on a third phone call, (each one lasting between 1-1 1/2 hrs) asked to speak to a supervisor. This person was very abrupt and said there was nothing they could do. I ended the call telling this person that I was going to call my american Express, and have them stop any future  payments to Xfinity Mobile.  They didn't seem to care.

I have also found, many, many complaints from other customers about this same thing, on your site.  Obviously your "trained" personnel are misquoting things to customers.