Hellofaname613's profile

Contributor

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48 Messages

Wednesday, September 10th, 2025

Closed

XFINITY MOBILE SCAM

Never received credits and discounts for the 3 phones I bought! I have been trying to call and call and call Xfinity Mobile for weeks now and every time I call I am put on hold for 10 to 20 minutes, then I'm either hanged up on or a totally different agent will come on the phone and I would have to explain the issues all over again, just to be put on hold again for 10 to 20 minutes, and this would continue over and over for hours. I would then be bombarded with text messages and emails saying "Here is the information you requested" and what was sent was links to information I never requested like how to watch the Olympics? I have screenshots, phone recordings, and I am about to report this to the BBB and other agencies as a scam, if this is not resolves ASAP! 

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Accepted Solution

Contributor

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48 Messages

15 days ago

Even though it has taken weeks, my Xfinity Mobile billing issues have been resolved. Thank you to the Xfinity agent who escalated my issues to Xfinity Mobile Corporate.

Official Employee

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2.5K Messages

29 days ago

 

Hellofaname613 Hi there! Thank you so much for using our Forums and for taking the time out of your busy day to contact us. I understand that you are having a difficult time resolving your Xfinity Mobile concerns and our team is here to make sure you get the assistance you need to get this resolved. We know your time is important and in order to get started can you send us a DM with your name as well as your address? 
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message

 

(edited)

Contributor

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48 Messages

I sent a message and no one responded for over an hour and half, by then I had left the chat, this is unacceptable! MY bill is due tomorrow and I can't afford to pay it because it is almost double the amount my monthly bill is suppose to be. 

Official Employee

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1.7K Messages

Hi there, @Hellofaname613! I see we had an active private messaging conversation going and the last thing we sent you was a message about authentication quite a while ago, and we never heard back. We would be happy to continue. Please send us a new private message with your full name and complete street address, so we can get you authenticated and assist. Thanks! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Contributor

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48 Messages

Again, it took an hour and half to respond to my message! I am accessing the forum from my computer it does not notify me when a reply is sent and I am not going to sit in front of my computer all day for someone to respond, and I never even got a text message for authentication. Since then I have chatted with support AGAIN, but this time because I'm being over charged for my internet service and again no one has helped me after spending 2 hours on online chat, last thing I was told was someone would call me in 15 minutes and that was 7 hours ago! If no one calls me back by the end of this week I will be filling a complaint with the BBB, and will be filling out the Notice_of_Dispute_07212022

Official Employee

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2.2K Messages

@Hellofaname613 If you look at the reply from @XfinityJorge, he details how to send us a Direct Message (DM) for assistance. You can send this when it's convenient for you. Once we're in Direct Message, we can get your full name, and address in private, so we may get your billing looked at. We look forward to your DM. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Contributor

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48 Messages

XfinityLinda

I know how to DM, you can see that below in the screenshot since you were the one that replied to my DM! I will DM one more time, tomorrow 9/23/2025 @ 12p.m EST. Hopefully someone will reply back in a timely manner so that you may authenticate my account, and get these issues resolved.

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