Xfinity Mobile show NO ACCOUNT yet I still have service and am being charged.

We have had Xfinity WiFi service for years and still currently four Xfinity Mobile lines.

We no longer have Xfinity WiFi due to the constant lies told to us by Xfinity. We simply stopped paying the bill, which left us with a negative account and ultimately went to collections.

Fast forward to my Son's phone screen went black. We called Xfinity Mobile and they sent us to the local store. The store says "You don't actually have an Xfinity Mobile account, since you don't have WiFi". Our reply, of course, was "Well, then why are we still being billed for service?" We have four lines, four phones and had protection that we can not access. We ended up spending over $100 on a screen replacement in a local repair shop.

Now another of our phones died completely and we have ZERO way to transfer the number to the new phone!

We were NEVER told the Mobile service was dependent on WiFi (another LIE!) and now EVERY TIME  we call and ask for the escalation team, we curiously get disconnected.

We are seeking legal counsel, but I am trying to give you all a chance to remedy this