Xfinity mobile to Now mobile

Hello,

I requested to switch one line from Xfinity Mobile to NOW Mobile last Monday.

It has been over a week, and the migration has not completed.

My account does not show NOW Mobile (not even pending), and no billing has started. I also spent several hours on support calls with dropped connections and transfers, without resolution.

This appears to be a stuck backend migration.

Please manually complete the migration or escalate this to Executive Customer Relations / a case manager.

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XfinityBillie

Official Employee

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3.8K Messages

26 days ago

user_bzzemw Thank you for taking the time to reach out to us here on our Xfinity Forums. I can definitely understand the frustration if you were requesting to switch to the NOW Mobile services. Just to clarify, you mentioned you were trying to switch one line to NOW Mobile, do you still have other active lines with Xfinity Mobile?

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user_bzzemw

Visitor

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2 Messages

@XfinityBillie thank you for your reply. My issue is now being handled by Xfinity mobile executive resolutions team. Thanks again.

(edited)

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26 days ago

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XfinityBillie

Official Employee

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3.8K Messages

user_bzzemw Out team would be happy to follow up with you and ensure a resolution. Please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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26 days ago

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user_bzzemw

Xfinity mobile to Now mobile

XfinityBillie

user_bzzemw

XfinityBillie

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