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user_2u55ex
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Friday, January 24th, 2025 5:07 AM

Xfinity Mobile Trade-In Scam!!!

I switch to xfinity because of the promise with the trade-in devices of $500 each of 2 units to help lower the bill. The store agent ( Rafe Butler) said he did not have the ticket to the trade in phones so i have to take it with us home and he will be in contact within the 3 days time. But, upon checking my account the new phones were activated without any trade-ins. I texted hi with the number he gave and he said they are so busy and cannot go to the store and that he is still waiting for the ticket. Which is very strange! I am being SCAMMED by XFINITY for being  almost 11 years loyalty.  FIX THIS XFINITY!!!

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27 days ago

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user_2u55ex

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29 days ago

That agent even told us that he didn’t had ticket for our trade ins after everything had almost done transferring from old to new phones. Had a whispering chichat with other agent at the store. How scam is that?!

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XfinityJosephA

Official Employee

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user_2u55ex our team will do all we can to help you with your Xfinity Mobile service and Trade-In. Feel free to send us a direct message. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." It's next to the bell icon on the right side of the page. 

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27 days ago

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