Xfinity Mobile Transfer ISSUE & an OPEN ticket related to Xfinity Services Ownership Transfer mishap

Xfinity Mobile Transfer ISSUE & an OPEN ticket related to Xfinity Services Ownership Transfer mishap

1. I currently have an OPEN ticket related to my A) Diamond Xfinity Services account and my B) Xfinity Mobile accounts being transferred without my permission or notification by an inept employee at a local store.
   
   
2. I also should have another OPEN ticket (from the same date as the ticket above) requesting ownership of a cancelled Xfinity Mobile number to be reactivated and transferred to my existing Xfinity Mobile account.

After repeated phone calls to Xfinity Mobile over the course of 5 months & being promised the transfer would be completed within 10 days (over and over again), I finally learned on DAY 149, that transfers are not easy and in fact are very complicated. So this ticket (any many other related to it), are still OPEN as well. The sad part is, once the instructions were communicated clearly on Day 149 and a 1 hour 52 min phone call due to DB's not syncing correctly with the correct cancelled date, the transfer ended in disaster. 

Meanwhile, the Xfinity emails that are sent out when a number is cancelled also need to include instructions on how to transfer the number, so customer’s don’t spin their wheels for 149+ days with open tickets & lack of knowledgeable mobile Xfinity reps. Sadly, if the generic/automated A) "Xfinity Cancellation EMAILs" included clear instructions and B) the Xfinity Mobile Phone Reps received better training, this issue could have been solved PROMPTLY on Day 1 or 2 vs. 5 months and counting .... 

Thank you