Visitor
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1 Message
Xfinity Mobile Verification
I placed an order this morning to move my mobile plan from T-Mobile to Xfinity. After I placed the order I received an email stating I'd be getting a call to for verification before my order could be processed.
I received the call and went through a couple basic questions like name and address, Xfinity account number and last 4 of my SSN. At which point I was told the system that generates the verification questions was asking for my full SSN which they can't take over the phone so they were cancelling my order and forcing me to go to a physical store to re-place the order.
There's no way the verification could of been done over the phone and forcing me to go to a physical location?
XfinityJanelle
Official Employee
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2K Messages
8 days ago
Hey @SlyFox_Camaro , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding your move to Xfinity Mobile. I would be more than happy to offer my assistance looking into this further for you. We can check on the order for you. We do have ways for verification to completed through the phone that would have you type in your information. We can see what happened for you. "Could you please send our team a direct message with your full first/last name and complete service address (Including the city, state, and zip code)? Our team can most definitely take a further look at this issue.
To send a ""Peer to peer"" (""Private"") message:
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• Click the ""Peer to peer chat"" icon
• Click the ""New message"" (pencil and paper) icon
• Type ""Xfinity Support"" in the ""To:"" line and select ""Xfinity Support"" from the drop-down list which appears. The ""Xfinity Support"" graphic replaces the ""To:"" line"
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