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user_i1g6ev
1st Topic

4 Messages

Wednesday, February 26th, 2025

Xfinity Mobile Website Issue.

I'm having issues with the xfinity mobile website. I need to update my payment information, but the website keeps saying "

Something went wrong.

Trying this page again may help fix the problem."
error. I keep hitting refresh, but it's not working. I've tried different browsers, that didn't work either.

Question

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Updated 

18 hours ago

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XfinityRoberto

Official Employee

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1.9K Messages

6 months ago

I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?

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user_tz5u1j

Visitor

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1 Message

have you tried fixing your trash website?

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3 months ago

user_h4ltn8

Visitor

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2 Messages

4 months ago

I've been trying for over a month to look at my xfinity mobile bill. Every time I do, it tells me that something went wrong. And then I eventually get a notification saying something is wrong on our end, We're trying to get it fixed as soon as possible. But that doesn'help me when I can't see my billing statements. I'm not receiving credit for my phone trade in and I can't do anything or look at anything and when I call in, it's no help. So if I can't look at my bill online, you need to send me a statement, a paper statement until you get your freaking website fixed. I've been with xfinity for 8 years. My total bill is over $400 a month. I think I deserve to at least be able to look at it.

2

XfinityJustinM

Official Employee

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211 Messages

Hi @user_h4ltn8, as someone like myself that likes to review bills weekly I understand how important it is to know exactly where your money is going at all times. You are correct, this is very important and I want to help you get this resolved.

I see that you have tried different browsers which is a great troubleshooting step to take. I would in particular recommend using Google Chrome as the Xfinity website tends to work smoothest on that browser. Regardless of the situation it is always a good practice to clean out some of the browsing data that gets stored in these web browsers, namely your cache and cookies.
I will provide some steps below on how to clear your cache and cookies on Google Chrome.

1. Launch the Google Chrome web browser 
2. Click the settings icon in the top right, this will look like 3 vertical dots 
3. Select "Delete Browsing Data" in the drop-down list
4. Set the time range to" All Time"
5. Check the boxes for "cookies and other site data" and "Cached Images and files" (DO NOT SELECT "DELETE BROWSING HISTORY")*
6. Click "Delete data"

Once you have completed these steps please head to the Xfinity mobile website, and attempt to view your bill

Did following these steps resolve your issue?



I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

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user_x9sajj

3 Messages

@user_h4ltn8​ the website has been like that for at least 6 months. It’s crazy that after all this time the website still doesn’t work. 

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3 months ago

user_fsslf9

Visitor

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1 Message

3 months ago

It is still not working for me as well.  Months. 

2

user_h4ltn8

Visitor

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2 Messages

@user_fsslf9​ i called technical support because I had accounts at 2 different addresses. They had the wrong address listed as the main account. And for some reason, it was preventing me from logging in and seeing to my bills, that's what they claimed it was anyway. But after talking to tech support, they were able to fix it.

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3 months ago

0

XfinityAirelle

Official Employee

 • 

2.8K Messages

 

Hi there! Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

3 months ago

0

user_3fyo0i

Visitor

 • 

1 Message

3 days ago

This is the WORST company with the WORST customer service! I started having issues on the App 2 years ago and it's been hit or miss resolving it..."Oh no Something Went Wrong" message over and over. Now I'm trying to switch out to another service and I cannot access the website or app to do so. Spent 3.5 hours on phone with their incompetent staff and got them to finally generate a code last night. Of course it didn't work and today they reps are calling me a liar that no way I could have gotten it over the phone! The SCC rules don't allow them to do so, but all the other mobile companies are allowed! I now can't get my old numbers unless I go to a retail store! AWFUL

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XfinityLinda

Official Employee

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2K Messages

@user_3fyo0i Thank you for connecting with us about your Xfinity Mobile concerns. We're happy to assist if we may. Please find the best board to author your question or concern, and post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

18 hours ago

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