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user_8s1u1p
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2 Messages

Monday, May 27th, 2024

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Xfinity mobile

My account that I never authorized to be open was suppose to be closed months ago. I called and they started it was closed and removed my credit card. Now I’m getting an email stating “

 

Action Required: Payment Suspension Notice
 
We regret to inform you that your payment has been suspended due to inaccurate information, resulting in a service hold of $103.99. Please update your payment details immediately to resolve any discrepancies or outdated information and prevent further disruption to your service.

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1 year ago

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XfinityMarcos

Official Employee

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2.4K Messages

1 year ago

Hello, thank you for reaching out, I would be pretty alarmed to see that email as well. I'd love a chance to work with you more and help get to the bottom of this. I see you sent us a DM, and I've replied to you there. I look forward to working with you more. As a friendly reminder for the future, please wait to send a DM after an official employee has requested one. Sending an unsolicited DM is a violation of our Forum Guidelines. - XfinityMarcos

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