8 Messages
Xfinity Mobile
I moved and transferred service - internet and mobile, cancelled my streaming.
Since the move, my Xfinity Mobile account is detached from my Internet account. I have attempted to order a new phone (upgrade my current free and clear phone). After doing the credit check and paying, the order is placed on hold "until I have internet service". I have internet service and have had internet service consistently.
I spoken to FOUR people who have yet to resolve this issue. The latest being Saturday morning 7AM. The reps were of absolute no help and only made things worse as I am SERIOUSLY considering cancelling all services and going back to WOW. This is my last try with Xfinity as I can not and will not reach out to customer service every day with no resolve for the same issue!
XfinityDemitrius
Official Employee
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1.6K Messages
3 months ago
Hey @user_2fb211, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Mobile services and ordering. I would be more than happy to offer my assistance looking into this further for you.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help. Hope to hear from you soon.
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