Visitor
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2 Messages
Xfinity Mobile
I am very dissatisfied with my recent experience while traveling in Canada. I was not aware of the Global Pass policy and received a bill 5X higher than usual. Customer support told me I had received a text to enable Global Pass, but this is not an acceptable approach in today’s digital world. Xfinity should either automatically enable Global Pass or block roaming until the customer confirms. Allowing charges to pile up without clear consent feels like prioritizing revenue over customer experience. This has left me considering leaving Xfinity Mobile.
XfinitySeth
Official Employee
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550 Messages
26 days ago
Hello user_fal7o2 👋 I appreciate you taking the time to share your experience while traveling in our community, and I hope you had a great trip! When it comes to traveling to Canada, if we detect you're not currently using the Global Travel Plan for any cell service outside the United States, we'll send you a text message to inform you about the opportunity to get signed up as that is the most direct line of communication we have to you.
If you are not on the Global Travel Pass while traveling to Canada, you will be charged pay-as-you-go rates for data usage. Specifically, you will incur a charge of $0.30 per MB of data used. However, if you have an Unlimited plan, you can still enjoy unlimited calls and texts to and from Canada, as well as unlimited data while in Canada. Additionally, if you're not on the Global Travel Pass, the data used will not count towards any existing data plans. We'd hate to lose you as a member of the Xfinity Mobile family, so please let me know if you have any additional questions or need additional help with your account.
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