Visitor
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2 Messages
Xfinity mobile
I need help with reporting a xfiniti mobile manger named sol or soul he is unprofessional and has a language barrier. I need help with my service and got no help the last two days in a row and keep getting promised by the workers and nothing happens? Who can help me????
XfinityChristy
Official Employee
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2.4K Messages
2 days ago
Your trust is important to us, and I want to ensure your concerns are taken seriously and that you feel heard. I would be happy to investigate this interaction and help you with the underlying issue you were reaching out about.
To get started, please send us a Direct Message (DM) with the following information:
Your Full Name (as it appears on your Xfinity bill).
Your Service Address.
The mobile phone number associated with this issue.
A brief summary of the original problem you were trying to resolve on October 7th.
Once I have these details, I will look into getting your issue resolved quickly and correctly. Thank you for giving us another chance to make this right.
To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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