Xfinity mobile

Hello, yes I was trying to do flexible option, but it’s not available to  To me, it was told that I had to pay the past due balance, but people go through hardships and it should be of the option sometime for customers to have available to them. Sometimes I feel like the agents don’t work look for the best results and answering questions if a customers expression they’re going through a hardship or they could be laid off from work. They don’t have the funds right now. Can they have a little extra time past the repayment plan they should look into saying hey, let’s see if it’s something else we can further into your account, but that doesn’t happen. they’re just like you’re gonna be disconnected. The services will be suspended I currently had my hours cut from Work I expressed that to the agent and they were just like nonchalant. It’s nothing I can do for you I’m not asking them to pay the bill I’m just asking for a little bit more of a extension