U

Saturday, November 2nd, 2024 8:54 PM

Xfinity phone scam

I need an agent to contact me because Xfinity phone agents scammed me into a free phone line in exchange for a discount,  they charged me for, which I sent back and asked for a refund (which was promised), and they are still charging and the phone reps won’t turn off the service. Next I will cancel my cable and internet service if Xfinity can’t get this right. 

Official Employee

 • 

2.3K Messages

29 days ago

Greetings, user_51srvg! We want your plan to be perfect and apologize you have not seen the changes come through. Your business means a lot to us and we don't want to see that change. Let's get this situation turned around! We would be happy to further help. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

2 Messages

@XfinityRay​ Hi- An agent contacted me about a promotion to lower my xfinity cable bill. She said it was a bundle deal that would lower my cable bill by $30 if I signed up for Xfinity mobile. I told her I had Verizon and did not want to change plans.  She said no problem. I just sign up  for it and never have to use it. They would send me a Samsung which I did not need because I use Apple and shh replied oh, the Samsung is a gift. I received the iphone and about a month later I received a bill for $30 xfinity mobile bill. I was shocked that she lied to me.  I called and have continued to call monthly as this is suppose to be cancelled. I mailed back the Samsung months ago. One phone call they told me they received it and they would cancel it, the following month I was charged a monthly fee again.  I called and they told me they did not receive it. I called again and at that point  and moving forward I will dispute any and all charges.  This is the worst customer service I have ever experienced.      

Official Employee

 • 

1.5K Messages

Hello @user_51srvg, thank you for taking the time to reach out on social media.  I understand your concern, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here