Xfinity practices illegal business

This is the third time trying to fill this out. Foreign csr lied to keep me from canceling account. Now they sent false bill to collection company credence and now on my credit report. Old account was closed by lying agent to start a new account but still to collection. Now xfinity is saying there is nothing they can do because account is closed and with collection. This is such bad business

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XfinityJeniece

Official Employee

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3.5K Messages

1 month ago

Hey there, @user_6wko7a, thanks for reaching out through Xfinity Forums regarding your customer experience with your old account. We would be happy to look into this experience more and help turn this around for you!

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

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user_6wko7a

Visitor

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2 Messages

So I have to go through all this [Edited: "Language"] for a [Edited: "Inflammatory"] xfinity company allowing a foreign csr to rob me.

(edited)

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1 month ago

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XfinityAngie

Official Employee

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2.1K Messages

user_6wko7a, Thank you for reaching out to Xfinity Support. This is not the experience we want for our customers. I would like to do what I can to help.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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28 days ago

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user_6wko7a

Xfinity practices illegal business

XfinityJeniece

user_6wko7a

XfinityAngie

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