Visitor
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3 Messages
XFINITY REFUSES TO CANCEL XFINITY MOBILE AND CORRECT ACCOUNT (RETURN ACCOUNT TO INTERNET SERVICE AND REMOVE XFINITY MOBILE)
DATE MESSAGE POSTED: NOVEMBER 09 2025
COMPLAINT - XFINITY SUPPORT - XFINITY MOBIL - BILLING AND ACCOUNT INSTALLED BY XFINITY WITHOUT PERMISSION BY CUSTOMER.
PAST DAYS AND WEEKS PREVIOUS CONTACT(S) WITH XFINITY SUPPORT (MALAYSIA) FAILED TO RECTIFY PROBLEM(S) CAUSED BY XFINITY SALES - MALAYSIA.
*** THE CUSTOMER'S ACCOUNT IS IN THE UNITED STATES OF AMERICA. ***
1. XFINITY SUPPORT MALAYSIA REPEATEDLY REFUSES TO UPDATE THE ACCOUNT REFLECTING [CANCELLATION OF XFINITY MOBILE.]
*** THE ONLY SERVICE PROVIDED TO CUSTOMER IS ACCESS TO INTERNET ***
2. PREVIOUS CONTACT WITH XFINITY SALES SHIPPED A SMARTPHONE TO CUSTOMER'S ADDRESS WHICH WAS REFUSED AS INSTRUCTED BY XFINITY MALAYSIA.
3. FEDEX RETURNED SMARTPHONE TO XFINITY (REFUSED).
4. FEDEX DOCUMENTATION AND EXHIBITS OF RETURNED SMARTPHONE AVAILABLE.
*** SMARTPHONE AND XFINITY MOBILE STILL LISTED ON THE CUSTOMER'S ACCOUNT WITH A NEW, REPEAT NEW BILLING SCHEME ***
5. REQUEST XFINITY CORRECT PROBLEMS WITH CUSTOMER'S ACCOUNT AND REMOVE XFINITY MOBILE AND SMARTPHONE FROM ACCOUNT.
*** TO BE CLEAR, CUSTOMER REFUSED FEDEX SHIPPING OF A SMARTPHONE AND REFUSED TO CHANGE THE ACCOUNT TO "XFINITY MOBILE." ***
6. CUSTOMER IS ONLY PAYING FOR INTERNET SERVICE.
AS OF THIS MESSAGE XFINITY IN MALAYSIA DAMAGED THE ACCOUNT AND APPARENTLY REFUSES TO CORRECT THEIR MISTAKES AND POOR JOB PERFORMANCE.
XfinityRichard
Official Employee
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2.7K Messages
17 days ago
Hi there, @user_ehauci I truly do apologize for the experience you had, I truly know how frustrating this has been for you. You came to the right place for assistance if you can please DM me your full first and last name along with your full service address so that I can assist you further with your Internet and Xfinity Mobile concerns.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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