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user_5e7o8l
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Tuesday, January 20th, 2026 4:10 PM

Xfinity Rep lied to me about promotion and now won't cancel the order!

I told the rep multiple times last night that I do not want to add the watches to my plan. She told me multiple times that I could give them to a family member as a gift. I now have the email about the order and have been told if I don't activate the watches I will be charged $299. What kind of lying fraudulent company is Xfinity?

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16 days ago

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XfinityBenjaminM

Official Employee

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2.7K Messages

16 days ago

 

user_5e7o8l Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear of the experience you are having, and we'll do our best to help you. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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