Visitor
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2 Messages
Xfinity support and billing are absolutely incompetent.
We have been trying for months to have anyone who can help. We had mobile service with xfinity, then the internet tripled in cost, so we switched to another xfinity plan, this orphaned the lines on the old internet account.
This caused the mobile services to also triple in cost, as they started charging access fees per line. We have attempted to rectify this issue with the "support" and "billing" for months, to no avail, we finally just ported out our lines, but now can find no one who can assist in reversing charges to these mobile lines.
We have spent easily full 24 hour days in total trying to resolve this by going through endless call trees, to transfers to more incompentent people who have asked for our credentials to log in to the customer portal so they can "see what we see".
It certainly must be illegal to operate a business this way.
Xfinity if you see this, please reply and give us a way to contact someone who actually knows what to do.
To future customers - do not, I repeat, do not chose Xfinity, find a provider who actually knows how to work with their systems.
XfinitySeth
Official Employee
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672 Messages
3 days ago
Good day user_kndo0l 👋 I appreciate you taking the time to be part of our community! Anytime you disconnect your internet service while keeping your Xfinity Mobile lines active, you'll see a $25 per month mobile fee on future Xfinity Mobile bills. Depending on the mobile plan you were on, this could be a $25 fee per line or per account.
For more information, please visit xfinity.com/support/articles/xfinity-service-cancellation-details. We infinitely appreciate any amount of time you've been with us at Xinity Mobile, however we are unable to waive any valid $25 mobile fee. Please let me know if you aver any questions.
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