Visitor

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3 Messages

Saturday, March 21st, 2026 2:37 PM

Xfinity support direct message

I currently have Xfinity internet/television/mobile.  I will be relocating to an area with Xfinity internet/television (Buncombe County, NC).  How will this affect my phone service?

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Visitor

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3 Messages

19 days ago

WITHOUT Xfinity internet or television.  Autocorrect error.

Official Employee

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3.1K Messages

Hi there, @user_6y2a84 I hope you're having a fantastic Monday. We do appreciate you taking the time to reach out. If you move to an area where other Xfinity services aren’t available or cancel them, you can still keep Xfinity Mobile, but you'll be charged a $25 monthly standalone mobile fee.-Richard

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Visitor

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3 Messages

@XfinityRichard​  Thank you for your response.  Is the $25 per account or per line?

Official Employee

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3.1K Messages

You are most welcome, @user_6y2a84 If you're on the newest price plan and move to an address that doesn't have Xfinity Internet, Voice, or TV, or if you cancel these services for any reason, you'll have a $25 per month standalone mobile fee per account. If you’re on an older plan, you’ll have a $25 per month standalone mobile fee per line. You can go to https://www.xfinity.com/support/articles/xfinity-service-cancellation-details for further information.-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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