Visitor
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1 Message
Xfinity Support / NEED HELP
I'm having a HUGE issue because XFINITY is charging me on every 25th of every month since April for a mobile service I don’t have anymore. I cancelled it on March 30th and have already contacted you twice by phone. During the first call, they said they would refund the money that was being charged because the service was already cancelled. And today, July27th, they told me that the cancellation should have already been processed, but it still hasn’t been cancelled, and I haven’t received any solution, and they keep debiting the charge on the 25th. I'm not in the US to go AGAIN to an office.
XfinityJohnG
Official Employee
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3K Messages
20 days ago
Thank you for reaching out here about your Mobile billing concern. I am sorry to hear that issue has not been resolved as yet. In order for me to look further into that issue I will have to have you send me a direct message with the full name and complete address for that service. To send a direct message.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
How to: Direct messaging within the forum | Xfinity Community Forum
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