Visitor
•
2 Messages
Xfinity Support
I have been incorrectly charged for a mobile account I did not sign up for, nor use. The line has been successfully canceled, but I am being penalized with an overdue balance for a period when the line was never used or activated. I need an agent with Tier 2 authority to backdate the cancellation date to the day it was ordered and perform a ledger correction to wipe out the invalid past-due balance and any associated late fees. I have already spoken with customer service and chat on multiple occasions since April with no resolution. I have also contacted my bank and filed a charge dispute for incorrect charges on my card on two different occasions for these services I did not request or use.
XfinityTommy
Official Employee
•
3.3K Messages
1 month ago
Good morning user_quuzfz. Thank you very much for making this post. Our team is happy to help investigate this billing situation, and we apologize for any bad experience. We ask that you please refrain from sending any employee, our XfinitySupport team, or any Xfinity Forum user an unsolicited direct message. Sending unsolicited direct message is a violation of both our Xfinity Forum Guidelines and our Xfinity Forum Acceptable Use Policy. Please remember, by having an account and utilizing these forums, you have already agreed to the rules, policies, and guidelines contained within those documents as well as any other posted documents throughout the community. With that being covered, I will meet you in the existing direct message thread, and we can pick things up in there. Please keep in mind to allow a member of our team to review and invite you to send over that message to avoid delays.
0
0