Xfinity Trade In Offer [Edited]

Hi there @jcu247!  We greatly appreciate you taking time out of your day to reach out to us here and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited on this platform. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?

Unfortutnately multiple calls that you have records of did not resolve this issue and it is a system wide broken promotional offer that pervious customers like myself have never been credited. This has been admitted by your customer service team that they have no means to resolve because the "advance team" I am being told handles issues like this. Sounds like another poorly written customer service scripted response. Be warned monthly pricing looks great but this mobile aspect of Xfinity customer service and promotional offers is awful if at all not there what so ever. Be aware of what comes with this service. 

@jcu247 I know it can be frustrating to continue running into not getting the support you need, and we want to ensure this is addressed for you properly! While we don't have access to Xfinity Mobile accounts on our end, it may be best for us to open up a ticket on your behalf to have someone reach out to you directly to ensure is resolved as you need it. If you send our team a direct message with your full name and address, we'll make sure to get that opened for you! To send us a message, just use the link provided or the direct message icon in the top right-hand corner of the screen. Then, click "new message", type "Xfinity Support" and select that profile to send us a message directly. We look forward to hearing from you!