Xfinity Trade in special scam! Be Aware

@fallever​ exactly. I had a similar issue with Xfinity Internet. I talked to 7 agents regarding the same issue. 3 phone agents and 4 chat agents. all of them said it is fixed but it is not. I had to file an FCC complaint, and then they called me the next day and actually solve my problem.

So each time I contact them or see all this false offers, I make a lot of screen shots, saved all my chat transcript and record my phone calls. It really helps when making the FCC complaint.

Very frustrating. Too bad they are the only internet choice I had in my area

@user_c72f00​ I have had a similar experience with Xfinity mobile.  First, their call service people and chat people are just incompetent fools.  They have lied to me so many times, I lost count.  In Nov. 2025 they lured me into switching from ATT to Xfin for all of our 3 lines.  We traded in an iphone14 pro and iphone 15 pro.  They gave me $240 for the 14 pro which was much less than the phone's worth.  Then, the nightmare started.  I got an email that said they would give us $830 for the 15 and that I had to click a link to accept the offer otherwise it would expire in 10 days.  Except that the link did not work and I did not get the trade in money. I had already paid in cash the difference between the old phone and the 2 new 17 pros plus activation fees plus some other unknown charges totaling $92 for each phone (excluding the money for the phone prices).

I started chatting with agents online and calling the call center to get the $830 trade in money and every time they told me a new story.  I spent hours and hours with them to no avail.  One Indian woman actually told me that I had lost my money, they would not return the old phones and there was not anything I can do.  At some point, I decided to visit a local store in Naples Fl.  The store manage (a young African American woman) was extremely rude and treated me as if I was trying to rob them or something.  She did create a "ticket" and said that the "operations manager" will be calling me in the next 2 days.  No calls.  Went back to the store, same sob story and no help.  Then, I decided to use their web site and file an "arbitration complaint."  Now, we are in Late December.  Nothing happened until Dec. 24th and a guy calls me and says he is from the arbitration department and that the money is going to show up in my account the next day.  It was a lie.   Now, we are in mid-January.  I decided to file another "arbitration complaint" and also filed a complaint with the BBB of Florida.  10 days later I get a call from the same guy who had called before and said, they gave me $700 credit.  I said. no I am supposed to get $830.  So, he agreed and added another $130 credit to my account.  If I had known that Xfinity mobile is so horrible, I would have never switched from ATT.  Our major challenge is where we live, there are no ATT towers and our cell service used to be weak to none.  So, yes, Xfin uses bait and switch.  I was also told at the beginning that the new phones would be free.  One other scam, every time I called they wanted to give me "free" apple watches and the push was relentless.  The scam is that the watches are not operational until you activate them and pay a monthly charge of $10.  Of course I refused every time.