Xfinity Trade in special scam! Be Aware

@XfinityDilary​ I tried it with the chat agent. The chat agent cannot help. I have talked to two different agents. They cannot understand my question. and always try to sell me the stuff which I don't need. They kept saying oh you don't get the discount but you can get a watch, but you get international calls to Canada and Mexico. I have to keep telling them No, I don't need a watch, I don't need international calls. It is just frustrating. 

@XfinityDilary​

I used the Direct Messaging chat and finally connected with an agent who explained things more clearly. She was confused at first as well because her system showed two different numbers, but after checking with her supervisor, we think we figured it out. Here’s the breakdown:

It seems the confusion started with the pre-order process. The $1100 trade-in credit only applies once the trade-in is completed. Since I couldn’t submit the trade-in until after I received my new phone, the credit didn’t show up during the pre-order. For now, I’m being charged the regular device price of $54.16 per month, plus a one-time tax and fee of $133.25, making my initial payment $187.41.

Once I receive my new phone and trade in the old one, the $1100 credit will begin applying along with the online promotion that lowers the monthly price to $50.37. At that point, I should also see retroactive credits: two months of trade-in credits plus the $3.79 per month difference between the regular price of $54.16 and the discounted price of $50.37.

After I received my new phone and traded in my old one, the $1100 credit and the discount I saw online, which brings the regular price down to $50.37 starts coming in. At that time, I should expect two months of $45.83 trade-in credits plus the credits of two $3.79 difference between the sale price of $50.37 and the regular price of $54.16.

@fallever​ exactly. I had a similar issue with Xfinity Internet. I talked to 7 agents regarding the same issue. 3 phone agents and 4 chat agents. all of them said it is fixed but it is not. I had to file an FCC complaint, and then they called me the next day and actually solve my problem.

So each time I contact them or see all this false offers, I make a lot of screen shots, saved all my chat transcript and record my phone calls. It really helps when making the FCC complaint.

Very frustrating. Too bad they are the only internet choice I had in my area