Xfinity visa cards never received.

I transferred two phone lines from Verizon to Xfinity and was promised a $200 Visa card per line. I never received them. I’ve called five separate times, and each time I’m told they’ll be sent out, but nothing ever shows up.
Has anyone else dealt with this or found a way to actually get it resolved? Thanks in advance.

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XfinityJon

Official Employee

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1.3K Posts

3 days ago

Good afternoon user_0oje8v. When did you sign up for Xfinity Mobile? There is a 90-day qualifying period, and then the cards are sent out within 4-6 weeks,

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XfinityJon

Official Employee

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1.3K Posts

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 days ago

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user_0oje8v

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3 Posts

@XfinityJon It was August of 2025.

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3 days ago

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user_0oje8v

Visitor

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3 Posts

@XfinityJon A message has been sent to support. I have talked to them on the phone 5 different times and promised they were sending them out. We will see.

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3 days ago

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user_0oje8v

Xfinity visa cards never received.

XfinityJon

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user_0oje8v

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