Visitor
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2 Messages
Xfinity won't let me cancel my mobile service
I have been trying for weeks to pay off my phone and cancel my service. My payments have doubled without any explanation and I am constantly told I must wait 7 days between each request or I'll lose the 'Priority' status. Then i get charged for another month. When I use the app or website to cancel it conveniently has a 'technical difficulty' with only the areas that allow me to pay off my phone and cancel my service. Everything else works just fine.
I want my account fixed and cancelled today. How do I get this handled?
tuffigirl
Contributor
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190 Messages
10 days ago
Port your numbers out and that will automatically cancel any lines you have. Pay your last bill and then report whatever card is attached to them as missing/stolen so you're issued a new card. I honestly have no idea what you're talking about when they refer to "priority status", but it sounds like a bunch of [Edited: "Language"].
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XfinityBradM
Official Employee
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1.4K Messages
8 days ago
@user_zmefa4 Our team would be saddened to see you go but can assist with that process. Have you attempted to pay off the phone and complete the port-out request via the online account management option? Have you attempted uninstalling/reinstalling the app or attempting on a different network?
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