Xfinity/customer complain

To Whom It May Concern,

I am writing to formally express my dissatisfaction with the service I have been receiving from Comcast Xfinity. Despite being a loyal customer, the repeated issues I have experienced have caused unnecessary stress and inconvenience.

The main problems include:

·       billed one account not associated with account with number that it should be associated with other account that has a number I know nothing about and was being charged .

·       phone off for several days, incorrect charges, long hold times with customer service.

·       The phone  is my son he has not had his phone active for a week.

·       Also, The extreme difficulty in communicating with your customer service representatives. Many agents I’ve spoken with have very limited English skills, which makes it almost impossible to explain the issue or to understand their instructions. Often, I end the call more frustrated than when I started, because my concern is either misunderstood or left unresolved.

I have contacted your customer service multiple times in an attempt to resolve these matters. Unfortunately, the responses have been either delayed, unhelpful, or failed to permanently fix the issue. As a paying customer, I expect reliable service and transparent billing, neither of which I am currently receiving.

I kindly request:

1.     A full review of my account and billing history.

2.     Immediate correction of all service or billing errors.

3.     A possibility of a clear explanation of the steps that are being taken to prevent these problems from recurring.

4.     Consideration of appropriate compensation or credit for the repeated inconvenience and service interruptions.

If these issues are not resolved in a timely and satisfactory manner, I will be forced to escalate this complaint to the Federal Communications Commission (FCC) and the Better Business Bureau (BBB).