Xinfinity promise

Dear Xfinity Support Team,

I am writing to express my disappointment regarding the misleading information I received while signing up for Xfinity services.

At the time of taking the contract, I was clearly informed that:

• Comcast Internet 1 Gbps plan would cost $50 per month.

• One mobile line would be free, and the second line would cost $20 per month.

• Installation charges would be waived off.

• A $200 +$200 gift card would be provided for two mobile lines.

• Two mobile devices would be free, with no activation charges.

However, after placing the order and contacting customer care, I was informed with a completely different story:

• The activation fee is $20 per line.

• No prepaid gift card is available.

• The devices are not free and require monthly installment payments.

This is a very disappointing experience, and I feel misled by the sales promises made initially. I have never faced such issues with other service providers, and this situation has wasted both my time and trust.

I request Xfinity to review my case and honor the original offers that were communicated at the time of the contract. Otherwise, I am considering canceling my order.

Looking forward to your prompt response.