1 Message
You have got to be kidding me
I have tried to post three times on this forum and all three times has it erased my comments and took me back to the start I need help I have no phone service I am exhausted with your customer service I was put on hold for 2 hours and no one ever came back spoke with the supervisor named Steph who disconnected my call and never called me back the only person who has helped me is a man named Duran who is a supervisor and no one will ever connect me back to him please advise
XfinityPaula
Official Employee
•
1.3K Messages
19 days ago
Hello user_094fi4. Thank you for reaching out to us on our Xfinity Forums. I'm sorry that your previous posts were deleted. I know how frustrating it can be when trying to find help with an issue, and you seem to be in an endless loop. I will do everything I can to help out and have your phone services working again. I'm sorry for the time that you have taken to have this trouble resolved already, but you are in the right place for help.
Please send us a direct message with your name, service address, and mobile number. From there we will verify the account and work with our peers to have the service restored.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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