Ghost Automation on Xfinity Home

I have Xfinity Home Security and my system is automatically arming itself every day at 6 PM and 8 PM daily. The issue is that no such rules or automation shows up in my app or on my touchscreen, so I can’t edit or delete it.

I’ve already checked and confirmed there are no visible rules, but the “ghost” automation still happens daily.

Can you please escalate this to the Xfinity Home Advanced Support team to remove the hidden automation from the backend of my account and push a sync to my equipment?

If that can’t be done remotely, I’ll need a technician visit to clear the ghost automation.

Responses

Oldest First

Selected Oldest First

XfinityAlfonso

Official Employee

•

2K Messages

12 days ago

Hello user_25piww thank you so much for taking the time to reach us via our Xfinity Forums! We'd love to assist in getting this concern to the right folks.

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.

0

U

user_25piww

Visitor

•

2 Messages

7 days ago

Look

y account up and give mw a call.

1

0

XfinityDena

Official Employee

•

3.6K Messages

We primarily deal with issues on Social Media through messaging. This is our most efficient and effective means of communication with our customers while having a written transcript of the interaction for future review if needed by you. If you feel more comfortable and would like to call, you can contact Xfinity by calling 1-800-266-2278 @user_25piww

Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

5 days ago

0

Rules and Automations

user_25piww

Ghost Automation on Xfinity Home

XfinityAlfonso

user_25piww

XfinityDena

New to the Community?