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Lkpolo
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Problem Solver

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493 Messages

Tuesday, August 22nd, 2023 2:11 PM

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Unable to add new rules

In the middle of the night our gateway light was blinking. It needed rebooted three times before it would stay on. After that I rebooted the touchscreen. Currently I cannot set any new rules on the automation tab of the Home app. How long is this issue going to last?

Question

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Updated 

1 year ago

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Accepted Solution

Lkpolo

Problem Solver

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493 Messages

1 year ago

I was able to get someone from an advanced team for Home. There was a technical issue on the Xfinity end that was resolved about ten hours later. Thank you for replying. 

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XfinityKatie

Official Employee

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744 Messages

@Lkpolo I am so glad to hear that you were able to get in touch with someone that could help fix this for you! If you ever run into additional issues in the future, or need assistance with anything else, please don't hesitate to create a new post so that our team can assist you. We appreciate you taking part in our amazing community here, I hope you have a wonderful day!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 year ago

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XfinityAirelle

Official Employee

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2.1K Messages

1 year ago

Hi there! Our awesome digital care team would be happy to assist you. Can you initiate a direct message and start with your full name and address? To start a message, you must be signed in. Please click the envelope icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

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