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I am not able to record certain channels that are a part of my subscription.

Some channels that are a part of my subscription and I was able to record as recently as 4 days ago are now not allowing me to record or set a recording. I can watch the channels on my TV live but not on the streaming app unless I go to my "favorite channels list" where I can watch live but not reco

Question

 • X1

29

3

0

Extremely Slow Phone App Loading When Connected to xFi Gateway

Takes a long time to load apps on my android phone. Usually times out. Including the xFi app.  If I turn the wifi off on my phone problem goes away. If I connect to a different wifi, problem goes away. I tried reinstalling apps and restarting phone.  Tried restarting router.  Does

Question

 • Xfinity App

654

16

0

email search function

I use the search mode on my emails to locate old emails and other subject material, always worked fine, but a few months ago, it no longer finds anything over about 30 days old, did something change?

Question

 • Email

20

1

0

Equipment Not Recieved

I recently signed up for internet and was sent a DIY kit. I have not received the equipment and UPS says it was delivered. What do I do?

Question

 • Customer Service

3

1

0

Getting a undeliverable email when I send an email.

Okay, so here is my problem. I use Outlook 365 and have not had many issues with it. Right now, I am getting a mailer daemon for the following:      This is an automatically generated Delivery Status Notification.        Delivery to the followi

Question

 • Email

15

1

0

Intermittent connection issues

I've been having intermittent connection issues for at least the past 6 months. Comcast support has been playing "The IT crowd" tape: "Have You Tried Turning It Off And On Again?" throughout this time, so I though I may ask the community for any help before stopping the service. To make sure tha

Question

 • Your Home Network

47

5

0

Where can I find more detailed data about my network usage?

I have witnessed a massive increase in my data usage, starting in December 2021, but my usage behavior has not changed. I would like to know where I can find more detailed data about my network usage. Please note, I have an Xfinity modem and have already changed my network passwords to make sure the

Question

 • Customer Service

330

3

email search function is not working since 3/17/22

The emails are on the server as you can locate them by scrolling, but when the search function is used, it does not find. I do not know how to say this any other way: the search function is not working and I am getting assurances that xfinity/comcast knows this and is working.  It worked fine

Question

 • Email

993

22

When is Comcast going to fix Xfinity Stream?!?

Xfinity Stream has been [Edit: Language] up for years regarding selecting favorite channels. This occurs on the web and the app.  When you select favorite channels, its like it has a mind of its one.  It will randomly remove or add channels you didn't select.  Its really annoying hav

Question

 • Xfinity Stream Website

94

2

0

less than honest tech support

Over the weekend I setup a wordpress blog and it was accessible. On Sunday it started giving me connection refused errors. I chatted to comcast and the agent there said hackers were attacking my router with DOS attacks so the access was halted. I also needed an XTI gateway from comcast that would st

Question

 • Customer Service

18

1

0

Streaming w/ Chrome

I'm now having problems with steaming using Chrome now. Up until a few weeks ago, it worked perfectly fine and isn't now.  However, it still works on MS Edge.  Like customers, I prefer Chrome.  Clearing out the cache and enabling a flash player does not resolve the problem.  You

Question

 • Xfinity Stream Website

1

0

0

Playback Issue 2111

I get the playback issue 2111 error when trying to watch live tv on my Samsung TAB E Nook tablet. Recorded shows playback fine.  The tablet is connected to my home wifi network.  I have tried un-installing and re-installing the Stream app but that did not help.  The tablet is running

Question

 • Xfinity Stream App

5

1

0

Rdk 03033 error

Well, if anyone thought this issue was solved guess again. April 2022 and for 3 weeks I have had the issue of cable giving me the same error code. Replaced all but one cable box because I forgot it was there and with all the upgraded hardware... same story just worse. 5 to 6 restarts daily but nothi

Question

 • X1

93

3

0

Wrong billing again

I've got the wrong bill again. One of the agent promised to have it sorted out within 48 hours last week. Nothing has happened since then. Can anyone help me to sort it as soon as possible? It took ages to get it sorted out last year when the wrong billing to my account happened.

Question

 • Billing

9

1

0

WiFi Network(S)

I recently did an internet upgrade that included a new router. At first I had 2 Wifi networks after a few days now I only have one Wi-Fi network.  I want (5.0) network back.   What can i do to make this happen?

Question

 • Your Home Network

4

0

0

Frequent cable modem disconnections, errors 16 and 24, uncorrected errors

Hello, I've been having frequent loss of internet connectivity. I've actually already replaced my cable modem and wifi routers, and checked all of my ethernet cables, and continue to have the problem with increasing frequency.  The cable modem logs show constant error codes 16 and 24. 

Question

 • Your Home Network

26

2

Credit for service interruption

We have had numerous outages over the last week (or more), and I have successfully requested credits for two separate incidents on different days. I went to process a credit for yesterday’s hours-long outage and was told ——- Your account isn't eligible for a credit at this time Sorry, your ac

Question

 • Billing

7

1

0

Private Message for adding Address

Hello, I am looking to add my address so that I could sign in. Can someone help me?

Question

 • Getting Started

5

0

0

Paid my bill and my internet has been disconnected anyway

I have spoken with at least 20 agents so far. Everyone says my account looks good on their side but I don't have an internet connection at home. I tried to explain a million times that the account shows the service is disconnected and no one is trying to help. They are sending a technician to my pla

Question

 • Billing

12

1

0

Cable exposed in yard

An Xfinity technician placed the cable in our yard a couple of years ago just barely below the surface and now it is exposed.

Question

 • Customer Service

8

1

0

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