The solution to this is to delete your current autopay, then set up a new one with your bank information. It has nothing to do with browsers or caching- it’s a defect on their web app. I hope this helps anyone who sees it.
Hello @user_ulqf01 this can happen for more than one reason. I would clear cache, cookies, history and try on a few browsers and devices. Also try adding a payment method versus editing the current payment method. Especially if Auto Pay is enabled. Then switch what account is set for Auto pay.
Thanks for giving it all a try. There's not a suggested browser, but Chrome is the one we see used the most often. If the issue happens on multiple devices, I would give the system a little time and try again. Also, make sure you are signed in with the primary username/Xfinity ID.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
Hi KNEADaTENSION! Thanks for taking the time to visit our Xfinity Forum. We appreciate you being a customer with us, and my team is here to support you. I am sorry to hear you're also running into issues when trying to update your payment method. Just for troubleshooting purposes, have you tried clearing the cache & cookies on the device you're using, and or tried a different web browser?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
Community Best Answer
user_ulqf01
Visitor
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3 Messages
6 months ago
The solution to this is to delete your current autopay, then set up a new one with your bank information. It has nothing to do with browsers or caching- it’s a defect on their web app. I hope this helps anyone who sees it.
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XfinityJosephA
Official Employee
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2.3K Messages
7 months ago
Hello @user_ulqf01 this can happen for more than one reason. I would clear cache, cookies, history and try on a few browsers and devices. Also try adding a payment method versus editing the current payment method. Especially if Auto Pay is enabled. Then switch what account is set for Auto pay.
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KNEADaTENSION
New Poster
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5 Messages
7 months ago
same problem... get an email of a discount if change payment method from cc... try to change then get this error. there. is. something. wrong.
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