I'm experiencing the same issue across all apps, websites etc. Xfinity App on phone and web browser on phone both do the same thing. Yes everything else seems to work fine like viewing or paying a bill.

Thank you for clarifying, @user_r1hm8d. We may need to look at your account profile and see if there are any issues. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” (speech bubble) icon in the top-right corner of the screen, then the "Start new conversation" (pencil and paper) icon. In the section, type or select "Xfinity Support" and type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I initiated a new conversation and sent a message with my issue but no one has replied.

My apologies for the delayed response, @user_r1hm8d. We work differently than an instant chat team here. Our team was designed to be an asynchronous form of communication, similar to email. There can be periods of time when it takes a while for a response, as we assist each customer, and access our systems to research the information you provided, so we can look for the best solution. I can assure you that you will not be forgotten, and we will always try to respond as quickly as possible. Thank you for your patience.