Skip to main content
user_1mn7oo
1st Topic

Visitor

 • 

8 Messages

Saturday, July 25th, 2026 5:09 PM

Closed

Access Denied

When I try to login, I get ACCESS DENIED.  The information on the right side says that I am being blocked at the Xfinity provider.  I have talked with three people at the phone call in and no one knows anything about this and insists that it is my password problem.  H E L P.

Question

 • 

Updated 

2 days ago

64

1

0

Oldest First
Selected Oldest First

Official Solution

XfinityRichard

Official Employee

 • 

3.5K Messages

4 days ago

Hi there, @user_1mn7oo  thank you for reaching out, and I'm very sorry to hear about the trouble you've been having getting logged in. I can certainly understand your frustration, especially after speaking with multiple representatives and still not having the issue resolved. Based on what you've described, it sounds like you're receiving an "Access Denied" message rather than an incorrect username or password error. To help narrow this down, could you please let me know:

 

Are you attempting to sign in through the Xfinity App or the Xfinity website?
Have you tried using a different web browser or device?
If possible, could you provide a screenshot of the exact error message you're seeing (while excluding any personal information)?

 

Once I have a little more information, I'll be happy to take a closer look and see what might be causing the issue. I apologize again for the inconvenience and appreciate your patience while we work through this together. 😊

12

0

user_1mn7oo

Visitor

 • 

8 Messages

Wanted to say that Computer Exchange says that the problem is that my IP is blocked when I try to sign into Xfinity.  Do you know anything about that?

2 days ago

0

XfinityJamesC

Official Employee

 • 

3K Messages

Thank you for clarifying, @user_1mn7oo. Are you connected to your home network when this happens, or is it from somewhere else? Have you tried using a mobile device over cellular data, to see if that IP allows you to go through without any issues?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

2 days ago

0

user_1mn7oo

Visitor

 • 

8 Messages

I am on my home network.  I just tried my Mobile device over cellular again and it DOES work.  What next????  I want it to work on my computer especially.

2 days ago

0

user_1mn7oo

Visitor

 • 

8 Messages

The problem in getting on my computer is that I don't get to enter my password.  It just denies me access right away.

2 days ago

0

XfinityJamesC

Official Employee

 • 

3K Messages

Thank you for checking on your mobile device, @user_1mn7oo. That definitely helps narrow this down to your home IP address. You can usually bypass your stored login information and force it to ask for your username and password again by using an incognito browser window. Are you getting the same "IP blocked" error when you try to access it that way, or is it doing something different?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

2 days ago

0

forum icon

New to the Community?

Start Here