Access denied?

I had just made a purchase for internet at my home and made my account and everything. I try to log in on the app and even on the website and I still get a access denied screen after logging in.

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XfinityBenjaminM

Official Employee

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3.5K Messages

20 hours ago

DazC Hi there! Thank you for reaching out to us here on our Community Forum. We'll be happy to help you with your account! Please send a Direct Message with your full name and address.

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "Start a New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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user_8l59yo

Visitor

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1 Message

@XfinityBenjaminM There is no Direct Message icon at the top of this page. I am having the same problem as the poster. I cannot access ANY Xfinity site. I cannot adjust anyu Settings. All I get is a message "BLOCKED BY POLICY"

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10 hours ago

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Again

Expert

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35.2K Messages

@user_8l59yo

@XfinityBenjaminM There is no Direct Message icon at the top of this page. I am having the same problem as the poster. I cannot access ANY Xfinity site. I cannot adjust any Settings. All I get is a message "BLOCKED BY POLICY"

Please start your own thread with the details of your issue, thanks.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark as Best Answer! tick

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7 hours ago

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Sign-In and Account Management

DazC

Access denied?

XfinityBenjaminM

user_8l59yo

Again

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