Visitor
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1 Message
Access not authorized for account
I started service yesterday and picked up my router, but I'm unable to access my account. The Xfinity app keeps saying "access not authorized."
Although chat support activated the equipment, the problem persists on both my phone and laptop, even in incognito tabs.
A phone agent mentioned there are two accounts, one inactive, but didn't provide a fix and tried to sell me more services. How can we get this resolved so I can fully manage my account?
•Internet is active and working
•can not access account in app or browser
•can not manage WiFi settings
XfinityRoberto
Official Employee
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2.4K Messages
9 days ago
Hi there and welcome to Comcast @user_8vimdu. Thank you so much for reaching out ot us regarding the troubles you have with the Xfinity App. You are in the right place and we are happy to assist you today. Are you signed in as the Primary user into the Xfinity App?
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