Access Not Authorized

Hi, yes I have tried different browsers, I have tried the app, etc etc.  I know that the mobile line on the account got transferred to another individual’s account recently — I’m wondering if something may have happened with my internet service account during that process.

We were roommates, I set up the account for our internet service and we were given a free mobile line.  I let my roommate take control of that mobile line when they moved out but I was to retain control of the internet service as I am still a tenant at the property.

I have no way of contacting the individual in question so cannot verify through them.

Thanks for confirming. Our team can take a look to see if the transfer of the mobile account is the cause of this. If you could send our team a direct message with your full name and full address, we can get started.

To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "Start new conversation"
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it