Accessing membership rewards

Hello, I’ve been an Xfinity customer for years. I’m trying to access the membership page to redeem a reward but I continue to get a screen saying I’m not eligible. As mentioned I’ve been an Xfinity internet customer for years. I’ve read that perhaps I have an old account that is no longer in service that might be tripping things up. Can someone help?

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XfinityJohnG

Official Employee

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3.1K Messages

21 hours ago

Thank you for reaching out to our team about that membership eligibility issue. Is your current service part of a bulk account agreement?

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user_2gt7f6

5 Messages

the account is in my name, I’m the primary, and I pay Xfinity directly. Does that confirm that it is not a bulk agreement?

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21 hours ago

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XfinityJohnG

Official Employee

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3.1K Messages

It may, I will be happy to check further into that from our side. In order for me to look into that I will have to ask you to send me a direct message with the full name and complete address for your service. To send a direct message.

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

How to: Direct messaging within the forum | Xfinity Community Forum

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21 hours ago

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Sign-In and Account Management

user_2gt7f6

Accessing membership rewards

XfinityJohnG

user_2gt7f6

XfinityJohnG

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