Accidentally created a second account

Hello,

I think I messed up my account. I was just trying to see if I was able to switch to a new promo price being offered for 1gig internet for 5yrs, which is what I already had but just cheaper pricing. I just went through the process to see if I was eligible and signed in with my already active account. After I finished the process, I got an email about my 2 accounts being linked. I just trying to change plans on my current account and had no idea I would be creating a 2nd account.

I'm assuming I'll just be charged for 2 active accounts now. Can you help me fix this?

Thank you in advance,

Cory

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XfinityChristy

Official Employee

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2.9K Messages

7 months ago

Hi cory84, thanks for reaching out via our Xfinity Community Forums. You are in the right place for help with this. I would be happy to take a closer look at your account history to see where things are at and what we need to do to straighten things out. To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account.

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XfinityChristy

Official Employee

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2.9K Messages

7 months ago

cory84

To send a "Direct Message":

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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cory84

Visitor

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3 Messages

Hey XfinityChristy,

I sent the message. It only let me continue an older previous message from months ago but I sent it!

Thanks!

Cory

7 months ago

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XfinityChristy

Official Employee

•

2.9K Messages

cory84 I see your direct message and will be appling there next. :)

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7 months ago

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cory84

Accidentally created a second account

XfinityChristy

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cory84

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