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user_f1anyw
1st Topic

3 Messages

Saturday, December 14th, 2024 5:59 PM

Account Change Request form

I am in the process of an account change. I need to fill out the account change request form and upload it to the ticket but I was never sent the form. Where do I get the account change request form?!

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Updated 

9 days ago

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XfinityOrlandoM

Official Employee

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1.9K Messages

4 months ago

@user_f1anyw

 

Thanks for reaching out to us , did you have a ticket created for the account change of request where the form would be emailed to you

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user_f1anyw

3 Messages

Yes, I have a ticket but I never received the actual form. I received an email saying I have the ticket. I can see there is a ticket open. I've been receiving emails that request I submit the form but I never received the form.

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4 months ago

0

XfinityOrlandoM

Official Employee

 • 

1.9K Messages

@user_f1anyw

 

 Thanks for clarifying, have you checked your other e-mail boxes to see if it's went to a junk file or a spam folder?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

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user_f1anyw

3 Messages

Yes, I check the junk and spam folder. I followed up with a rep on Saturday 12/14 to request the document again. I was told it would be sent to again and to wait an hour. I still have yet to receive it. 

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4 months ago

0

XfinityAngie

Official Employee

 • 

1.8K Messages

 

user_f1anyw, 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

0

user_pp3h1d

2 Messages

9 days ago

I have also requested a Account Change Request form and never received it. I checked all the folders in my email and there is nothing there. I even requested to send the form by a text message and still nothing 

1

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XfinityRaul

Official Employee

 • 

1.9K Messages

@user_pp3h1d I would be more than happy to help upload the information requested for the account changes. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

9 days ago

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