Account Error - "Something unexpected happened" on every page

Hello @user_7xuu61, thanks for taking the time to post on our Xfinity Community Forums page, and special thanks to @EG for getting the post moved for greater exposure. I'd like to do everything I can to help with the website issues. First, if you have not done so, I'd recommend clearing the browser cache and cookies, trying in incognito mode, or on a different browser. Please let me know if that helps.

I already used secret mode and cleaned my browser cookies and cache.

is there other way to solve this problem?

I am really had hard time to access my bills in the website and login in the app

Thanks for confirming the troubleshooting you've done and that this is happening on the website and the app. Please send a direct message including your full name and service address, and we can get started anytime.

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

You can see how to send us a direct message here,

How to: Direct messaging within the forum | Xfinity Community Forum