Skip to main content

    Support

    Offers

L
LeFluffyKins
1st Topic

Visitor

 • 

2 Messages

Friday, June 20th, 2025 1:14 PM

Account Inactive

Hello! New Xfinity customer here, I activated my set up roughly 2 weeks ago and as of Yesterday evening none of my device could connect to my wifi. So I went on to the app to look into it and it's saying my account is no longer active? From what I can tell it saying my current bill is zero, and I haven't been with you guys for a month yet to even receive my first bill.

Info and assistance would be greatly appreciated.

Thanks!

-Carsten

Question

 • 

Updated 

16 days ago

19

1

0

XfinityEva

Official Employee

 • 

1.8K Messages

16 days ago

Good morning and thank you for choosing Xfinity as your provider! Let's check what is causing this interruption in your service! When you signed up did you receive the confirmation email with your service information? Also, did you sign up using your own equipment? 

 

Sometimes, if an order is placed but not completed, then after two weeks the service order will cancel. 

2

0

LeFluffyKins

Visitor

 • 

2 Messages

Thank you for the quick reply! I did receive a confirmation email, I am also using one of your leased modems.

Like

Reply

16 days ago

0

XfinityEva

Official Employee

 • 

1.8K Messages

Certainly! We want to make sure your service is back on right away! Let's take a closer look at your account. May I please ask that you send us a direct message with your full name and service address? 

 

To send a direct message: 

 

•  Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary 
•  Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon) 
•  Click the "New message" (pencil and paper) icon 
•  Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line 
•  Type your message in the text area near the bottom of the window 
•  Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

16 days ago

forum icon

New to the Community?

Start Here