Account Page Not Loading Correctly

When I sign into my account and attempt to access Xfinity ID and Security I keep getting a Page Is Not Loading Correctly error. I have used Firefox and Microsoft Edge with my Windows 11 PC. Does anyone have any ideas?

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XfinityAngie

Official Employee

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2.3K Messages

1 month ago

user_emoe47, Thanks for reaching out to Xfinity Support. I would recommend clearing the cache and cookies. Let me know if you still need assistance after trying that. We are happy to help.

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user_emoe47

Visitor

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2 Messages

@XfinityAngie I cleared cache and cookies. I also tried using Chrome. Still have the same problem.

(edited)

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1 month ago

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XfinityAmandaB

Official Employee

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2.9K Messages

user_emoe47 Thank you for giving that a try and letting us know you are still having the issue. To be sure, are you connected to your home wifi network when you have this issue?

Do you by chance have the advanced security option turned on?

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1 month ago

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Sign-In and Account Management

user_emoe47

Account Page Not Loading Correctly

XfinityAngie

user_emoe47

XfinityAmandaB

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