Hello, @user_tz069c thank you for reaching out over Xfinity Forums. You've contacted the right place for assistance, and would like to help ensure you're able to access the site. From experience, I've seen things that can help with the concern you're mentioning is:
- Clearing cache/history on the device you're using - Try a different browser such as an incognito browser - Test on a different device - Check to see if your browsers have any extensions and disable those.
I also found this helpful post that had similar information to the above information, if you've attempted those steps and are still having issues please let me know.
EG
Expert
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116.9K Messages
19 days ago
Concern moved here to the proper help section for assistance.
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XfinityJustinC
Official Employee
•
2.1K Messages
17 days ago
Hello, @user_tz069c thank you for reaching out over Xfinity Forums. You've contacted the right place for assistance, and would like to help ensure you're able to access the site. From experience, I've seen things that can help with the concern you're mentioning is:
- Clearing cache/history on the device you're using
- Try a different browser such as an incognito browser
- Test on a different device
- Check to see if your browsers have any extensions and disable those.
I also found this helpful post that had similar information to the above information, if you've attempted those steps and are still having issues please let me know.
0
0