account transfer - already submitted forms but have not heard back

I already submitted the forms and have the ticket number from speaking to an agent on the phone about this. I need to know if this has been processed / when it will be processed as I no longer live at the residence and no longer want to be responsible for the WiFi there.

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XfinityMartyR

Official Employee

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3.4K Posts

1 year ago

user_4zxuh9 Thanks for reaching out! How long ago did you submit the form for changing the ownership of the Xfinity account?

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user_4zxuh9

Visitor

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2 Posts

i got email confirmation it was received on 6/18

1 year ago

0

XfinityMartyR

Official Employee

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3.4K Posts

user_4zxuh9 Let's take a closer look at the progress of your request. Please send us a direct message.

To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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1 year ago

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user_4zxuh9

account transfer - already submitted forms but have not heard back

XfinityMartyR

user_4zxuh9

XfinityMartyR

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