Activate peacock after 90 day window has passed.

I finally got around to cancelling my peacock subscription because it is supposed to be included with my internet service. when I signed up for the higher speed the agent told me I needed to cancel first and I just never did and the 90 window has passed. I finally cancelled my paid subscription and I don't have the option to activate it in the xfinity app or web site any more. How can I get assistance with activation?

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XfinityAlyssaA

Official Employee

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3K Messages

2 months ago

Good afternoon, and thank you for reaching out on our Community Forums regarding your Peacock activation concerns @jumpg8. I see that you mentioned missing the 90-day activation window. We can submit a ticket to our Advanced Repair Team to assist with getting your Peacock subscription activated.

To get started, could you please provide your first and last name, along with the service address associated with your account?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon
Click the "Start New Conversation" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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user_ridi0a

Visitor

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1 Message

@XfinityAlyssaA i am also having this problem and still need to activate my Peacock after the 90 window has passed

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20 hours ago

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XfinityJustinM

Official Employee

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1K Messages

Hi @user_ridi0a,

Thanks for posting publicly and waiting for our team to invite you into direct message! Our team can very easily get that peacock code added back to your account so that you can enjoy watching those highly anticipated shows. Please feel free to now send our team a direct message with your full name and service address.

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.

2. Click the "Direct Messaging" icon.

3. Click the "Start new conversation" (pencil and paper) icon.

4. In the "To:" line, type "Xfinity Support".

5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

6. A "Xfinity Support" graphic will replace the "To:" line.

7. Type your message in the text area near the bottom of the window.

8. Press Enter to send it.

How to: Direct messaging within the forum | Xfinity Community Forum

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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14 hours ago

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Sign-In and Account Management

jumpg8

Activate peacock after 90 day window has passed.

XfinityAlyssaA

user_ridi0a

XfinityJustinM

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