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user_a1mueu
1st Topic

Visitor

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3 Messages

Saturday, April 11th, 2026 8:53 PM

Activation Loop

I have the "Manage your subscription to complete account setup" loop and need a refresh on my Disney+ entitlement.

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Updated 

3 months ago

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XfinityVictor

Official Employee

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2.3K Messages

3 months ago

 

user_a1mueu Hello, I am sorry you are having issues with your subscription. I understand how frustrating it is, and I am happy to help you troubleshoot. First I will ask a few questions to better understand the root of the problem. We value you as a loyal customer and would like to resolve this issue, so you can enjoy our great service.  To avoid repeating any steps you may have already taken, can you please describe what you have done to resolve your service issue? 

 

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user_a1mueu

Visitor

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3 Messages

I have tried different emails, waited a few days, and tried using incognito browser. 

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3 months ago

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user_a1mueu

Visitor

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3 Messages

@XfinityVictor​ I have tried different emails, waited a few days, and tried using incognito browser

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3 months ago

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XfinityVictor

Official Employee

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2.3K Messages

 

user_a1mueu OK I would like to look into the account. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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3 months ago

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zfastss

Frequent Visitor

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15 Messages

Almost one week and still can't activate my Disney Plus Hulu service that is included in my plan. They keep saying the back end is working on the issue. When I called (2 1/2-hour call again) I asked if they could remove the service and re-add it and see if the activation button is back. I was told a level 2 tech would call me back again never happened.

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3 months ago

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