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user_j6wmc5
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Sunday, February 18th, 2024 3:22 AM

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“An active pass was not found” xfinity now

I just paid for another month of Xfinity now WiFi and my laptop is no longer connecting. I don’t have any other devices connected and the WiFi is working on my phone but when I try the laptop it says “An active pass was not found”. 

I tried multiple times in many ways and it seems it wants to force me to pay again, although I just paid a couple of days ago and it is working on my phone.

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2 years ago

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XfinityDilary

Official Employee

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3.5K Messages

2 years ago

Hello, @user_j6wmc5. Thanks for posting on our Community Forums for assistance with your Wi-Fi Pass concerns. I'm sorry to hear your computer is not connecting. Did you get an email confirmation for the purchase? 

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user_j6wmc5

2 Messages

@XfinityDilary​ yes I did get an email confirming it.

2 years ago

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XfinityDilary

Official Employee

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3.5K Messages

2 years ago

Perfect! @user_j6wmc5. On the email, there should be a dedicated customer service phone number you can contact for additional assistance. Our Wi-Fi pass dedicated support team will gladly assist with your concerns. I hope this helps! 

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user_3kfvb2

1 Message

2 years ago

I have the same problem now too n it was paid for 

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XfinityAldrik

Official Employee

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2.6K Messages

Thank you for reaching out to us @user_3kfvb2! We have a dedicated team that specializes in supporting Now WiFi Pass issues. Please reach out to them by calling the number on the email receipt for the service.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

2 years ago

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