Visitor
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1 Message
Being charged for service that I should not be
I requested a disconnect on May 15 because my house burned down on May 14. I DO have the owner's fire incident report to prove that there was indeed a fire. Power, water and gas were shut off the day of the fire. Xfinity equipment was lost to the fire. The house has to be demolished and rebuilt, a process that will take at least a year, but I'm expected to pay over a thousand dollars because the disconnect request was ignored by Xfinity? Make it make sense. I'm not paying for service that I DID NOT and was NOT able to use.
XfinityVictor
Official Employee
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2.5K Messages
9 hours ago
I am happy to be of assistance. Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
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