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user_xvozyh
1st Topic

Visitor

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2 Messages

Wednesday, December 17th, 2025 6:20 PM

Cancel Service Immediately

My mother is in hospital and will not go home - need to cancel service immediately so she does not incur any more charges - help!

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Updated 

1 month ago

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XfinityJosephA

Official Employee

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2.1K Messages

2 months ago

 

user_xvozyh please send us a direct message so we can help with the account. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." If you don't see an icon, you can use this link. 
https://forums.xfinity.com/direct-messaging

 

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user_xvozyh

Visitor

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2 Messages

Your link doesn’t work!  How do I TALK TO A LIVE PERSON?  Absolutely worst customer service ever!  I’m filing a legal complaint for fraudulent activity as I believe they are purposely keeping me from canceling services!

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1 month ago

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XfinityShawn

Official Employee

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2.2K Messages

 

user_xvozyh To reach customer support by phone, you need to call 1-800-934-6489. However, my team can help you on our end, and you wouldn't need to call in to do so. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

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1 month ago

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